Billing Administrator at The N2 Company in Remote

Summary: N2 Company is America’s leading publisher of community magazines, providing supportive and fulfilling remote work opportunities. They are seeking a detail-oriented Billing Administrator to support billing and collections, manage advertisement submissions, and resolve client inquiries, enhancing the client experience for N2-owned publications. Responsibilities: - Build strong relationships with Client Success Managers, Field Area Directors, sales teams, and advertising clients to support clear communication and smooth account resolution - Respond promptly to emails, calls, and requests related to billing questions, payment issues, and account concerns - Help clients resolve payment challenges, including declined cards or processing errors, while working to reduce past-due balances - Monitor aging reports and proactively contact clients regarding outstanding invoices or overdue balances - Collaborate with Accounting Field Support to resolve billing system issues and generate new or adjusted invoices when payment arrangements change - Communicate account updates, payment plans, and outstanding balances with internal teams to ensure alignment and timely resolution - Work with clients on early termination or buyout agreements and follow company collections procedures when accounts require closure Required Qualifications: - 1+ years of experience in accounting, commissions processing, billing, or administrative support - Proficiency in Microsoft Office Suite and Google Workspace - Adaptable in a fast-paced environment and comfortable with deadlines - Excellent written and verbal communication skills via phone and email with a high level of professionalism - Comfortable working with numbers, dollar amounts, and contract disputes - Can use discretion when working with sensitive information Preferred Qualifications: - Experience with monday.com - Have a 'we, not me' attitude - Truly enjoy helping others - Collaborative attitude - The ability to adapt to a fast-paced and evolving work environment Required Skills: Billing experience, Accounting knowledge, Microsoft Office Suite, Google Workspace Important Skills: monday.com experience Nice-to-Have Skills: Customer service Benefits: Full health care coverage for you and your family., Complimentary basic dental coverage., Access to a licensed nutritionist to support your health and wellness goals., Employee Assistance Program (EAP) with complimentary mental health resources and additional support services., 401(k) plan with a company match to help secure your financial future., Financial planning services to guide you in achieving your financial goals., $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program., Paid time off, including a paid, week-long Holiday Break each year., Three-week paid sabbatical after four years of service., Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave., Monthly remote-work reimbursement to assist with home office and internet expenses., Pet care insurance and discounts to help support your pets’ health and wellbeing., The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.