Contracted Student Intern - Office Assistant for… at The… · United…

Summary: The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) is seeking a highly organized individual for the Department of Mental Health in Worcester. The intern will assist the Office Support Specialist in providing support to the Clinical Service Authorization Division, gaining understanding of the DMH system and human service resources. Responsibilities: - Assist with incoming calls, take messages, return calls to applicants, and community liaisons - Share the responsibility of monitoring the Service Auth email inbox by responding to emails, printing applications and documentation - Data entry and report extraction - Assist with researching and following up on incomplete applications and records received - Fax requests for medical records - File, organize and purge medical records - Draft letters for signature - Assist with the scanning applications and sending emails to designated staff at our five sites - General support for Clinical Service Authorization Specialists as needed Required Qualifications: - Highly organized individual - Ability to assist with incoming calls, take messages, return calls to applicants, and community liaisons - Ability to monitor the Service Auth email inbox by responding to emails, printing applications and documentation - Data entry and report extraction skills - Ability to research and follow up on incomplete applications and records received - Ability to fax requests for medical records - Ability to file, organize and purge medical records - Ability to draft letters for signature - Ability to assist with scanning applications and sending emails to designated staff at five sites - General support for Clinical Service Authorization Specialists as needed - Criminal background check will be completed on the recommended candidate - Education, licensure and certifications will be verified Preferred Qualifications: - A customer service focused individual with interest in mental health and human services - An understanding of HIPAA - Proficient in Microsoft Office - Bilingual or multilingual fluency Required Skills: HIPAA, Microsoft Office, Bilingual or Multilingual Fluency Benefits: Benefits are unavailable with the exception of sick leave accruals., All employees will be paid on a biweekly basis and must have direct deposit.