Customer Solutions Analyst at The Magnum… · Bentonvil…

Location: Bentonville, AR

Terms & Conditions: Full time, International sponsorship or local relocation not supported

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

TMICC Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

This role combines strategic project leadership with customer-focused supply chain optimization. You will lead initiatives that enhance customer service experience through digital innovation, process improvement, and collaborative planning. By blending strategic thinking with operational execution, you will ensure best-in-class service for our customers while driving efficiency and growth.

Key Responsibilities

· Lead Strategic Customer Projects: Drive initiatives that improve customer experience, such as order optimization, inventory accuracy, and digital connectivity to improve OTIF and Instock metrics.

· Enhance Customer Collaboration: Serve as a key liaison between customer experience supply chain teams and internal stakeholders on critical projects.

· Data-Driven Insights: Analyze customer and internal data to identify trends, forecast demand, and recommend actionable improvements.

· Digital Transformation: Partner with cross-functional teams to implement digital tools (Power BI, SAP, automation) that improve visibility and performance.

· Continuous Improvement: Identify and execute projects that reduce complexity, improve fill rates, and on time.

· Stakeholder Engagement: Build strong relationships with Sales, Supply Chain, and external customer teams to deliver joint business goals.

What You Need to Succeed

· Bachelor’s or Master’s in Supply Chain, Business Analytics, or related field.

· 3+ years in supply chain, planning, or customer collaboration roles.

· Strong analytical and problem-solving skills; proficiency in Excel, Power BI, SAP.

· Experience leading projects from concept to execution.

· Excellent communication and storytelling skills.

· Passion for customer service, innovation, and continuous improvement.

· Familiarity with retail/consumer goods industry preferred.

The pay range for this position is $88,600 to $133,000. TMICC takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.  

Bonus: This position is bonus eligible.  

Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  

#TMICC

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ABOUT THE MAGNUM ICE CREAM COMPANY:

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :

· We are all about growth

· We operate with speed and simplicity

· We win together with fun

· We boldly innovate to disrupt our industry

· We care and challenge

· We are experts in the Ice Cream Category

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.

The Magnum Ice Cream Company is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.
 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact your recruiter. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.