Digital Content QA Coordinator at the LEGO Group in Boston Hub

Summary: The LEGO Group is a global leader in play and creativity, and they are seeking a Digital Content QA Coordinator to support their E-commerce team. This role involves ensuring the quality of digital content on LEGO.com, collaborating with various teams, and improving user experience through quality assurance processes. Responsibilities: - Support the E-commerce team in the end to end content creation process with quality assurance on the digital assets for LEGO.com - Review end-to-end shopper journeys across the website and identify issues, request fixes, and recommend improvements across devices (desktop, mobile, tablet), countries, and languages - Triage and document QA corrections on digital assets to support product, theme, promotion, and campaign launches - Find opportunities to improve the efficiency of managing and publishing content related to products, themes, and campaigns - Collaborate with Consumer Services, external vendors and other partners across the business to validate reported issues and support their resolution - Propose innovative processes, tools, and mechanisms to enhance the overall quality of website content and user experience - Use data insights to see opportunities for improving the user journey and detect country-specific issues - Support the execution of online content A/B testing by ensuring the correct assets are deployed for each test - Coordinate with translation vendors to report, track, and resolve translation errors on the website Required Qualifications: - Bachelors degree or equivalent experience in Marketing or related field - Experience working in eCommerce, ideally in a direct-to-consumer environment - Good communications skills, both written and verbal, with the ability to work with collaborators across the business at varying levels - Great attention to detail and determination to see issues through to resolution - Ability to prioritize workload - Strong grasp of online business tools and processes, capable of pinpointing and addressing the root causes of quality issues - Understanding of user experience and eCommerce website guidelines - Valid passport and ability to travel internationally up to 5% Preferred Qualifications: - Ability to communicate in languages other than English is a plus, with preference for French, Japanese, Spanish, Korean, Dutch, or Italian. However, all language skills are valued and considered - Experience working with Contentsack or similar CMS a plus - Previous experience in translation or proofreading is a plus Required Skills: eCommerce experience, Quality assurance, User experience understanding Important Skills: Content management system, Attention to detail Nice-to-Have Skills: prioritize, Language skills, Translation experience, Communication skills, Problem-solving skills Benefits: Family Care Leave – We offer enhanced paid leave options for those important times., Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind., Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based, Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount., Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme