Customer Service Representative -… at the LEGO Group · Tempe

Summary: The LEGO Group is a global leader in play and creativity. They are seeking a Customer Service Representative to support LEGO fans during the busy season by responding to inquiries in both English and Brazilian Portuguese, while building strong relationships with consumers. Responsibilities: - Respond to consumers in both English and Brazilian Portuguese - spoken and written - Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries - Build strong and lasting relationships with consumers in a fun and engaging manner - Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests - Adapt to a variety of shifts to ensure we provide an exceptional service Required Qualifications: - Fluency in English and Brazilian Portuguese - spoken and written - Ability to engage with consumers via phone and email - Solid IT skills to support consumer requests - Ability to adapt to a variety of shifts Required Skills: Customer Service, IT skills, Phone communication, Email communication, Compassion, Energy, Brazilian Portuguese, English Benefits: Family Care Leave – We offer enhanced paid leave options for those important times., Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind., Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based, Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount., Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme