GROCERY/LEAD CLERK at The Kroger Co. in Frankfort, IL

GROCERY/LEAD CLERK Location: Frankfort, IL, United States Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. • Promote trust and respect among associates, with a positive attitude. • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. • Offer product samples to help customers discover new items or products they inquire about. • Inform customers of grocery specials. • Provide customers with fresh products that they have ordered. • Recommend grocery items to customers to ensure they get the products they want and need. • Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. • Label, stock and inventory department merchandise. • Report product ordering/shipping discrepancies to the department manager. • Stay current with present, future, seasonal and special ads. • Adhere to all food safety regulations and guidelines. • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. • Notify management of customer or employee accidents. • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. • Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum • Must be 18 or older • Ability to handle stressful situations • Effective communication skills • Knowledge of basic math (counting, addition, subtraction) Desired • Retail experience • Second language (speaking, reading and/or writing) Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area.  As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family!  If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management. What you’ll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. • Valuable associate discounts on purchases, including food, travel, technology and so much more. • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page!