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BEER-WINE-LIQR/BARTENDER at The Kroger Co. in Chicago, IL
Entry LevelOn-siteChicago, IL
Job Description
Demonstrate a love for food and passion for people while creating an excellent customer experience by maintaining a friendly, safe and clean environment. Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of all alcoholic/non-alcoholic beverages. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
- Effectively communicate with customers and respond to questions and requests in a timely manner.
- Demonstrate an understanding of the drink menu and wine list, including knowledge of ingredients and preparation of the cocktails and dishes.
- Maintain proper levels of fresh fruit/vegetable garnish, juices/other perishables; cut/store perishables daily to ensure product quality.
- Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
- Operate equipment (e.g., scanner, register, check verification, scale, check approval machine, coupon machine and intercom) according to company guidelines.
- Input orders into the point of sale system; create a check for each customer, including those served by other beverage servers, to maintain accountability of all beverages served.
- Tender customer payments, make any change needed, verify/record charges, and insure proper execution of vouchers in order to balance all moneys using the point-of-sale system.
- Adhere to all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated customers; comply with and reinforce all food safety and safety regulations, guidelines, procedures and programs; report all issues and illegal activity, including robbery, theft or fraud.
- Listen to and resolves customer complaints regarding service, product and personnel.
- Drive sales through suggestive selling, sampling, recipe ideas and promoting sales events.
- Maintain ability to work evenings/weekends.
- Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
- Assist general team members as needed.
- Physical demands include, but are not limited to, frequent standing, turning, reaching, stooping/bending, kneeling, walking, lifting/carrying objects 40 to 80 lbs., and pushing/pulling up objects 70 to 650 lbs.; occasional standing or walking on uneven ground, squatting, kneeling, pushing/pulling objects 650 to 1000 lbs.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum
- High school diploma/GED
- 21 years of age and have bartending license
- Proven knowledge of contemporary dining/wines/beverages
- Previous experience in a high-volume establishment
- Effective interpersonal, communication and customer service skills
- Friendly, approachable and outgoing demeanor/team player
- Sound judgement/decision making skills
Desired
- Wine/food pairings knowledge
Company
Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management.
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.