Bakery/Deli Clerk at The Kroger Co. in Ann Arbor, MI

Essential Job Functions:

·       Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.

·       Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.

·       Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.

·       Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.

·       Recommend deli or bakery items to customers to ensure they get the products they want and need.

·       Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.

·       Prepare foods according to the food temperature logs and follow cooking instructions.

·       Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.

·       Adequately prepare, package, label and inventory ingredients in merchandise.

·       Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

·       Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.

·       Label, stock and inventory department merchandise.

·       Report product ordering/shipping discrepancies to the department manager.

·       Understand the store's layout and be able to locate products when requested by customer.

·       Stay current with present, future, seasonal and special ads.

·       Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

·       Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.

·       Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

·       Promote trust and respect among associates.

·       Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

·       Adhere to all food safety regulations and guidelines.

·       Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

·       Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

·       Notify management of customer or employee accidents.

·       Ability to work cooperatively in high paced and sometimes stressful environment.

·       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·       Ability to act with honesty and integrity regarding customer and business information.

·       Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

·       Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed