J1 Visa - Guest Services Internship at THE KESSLER… · Savannah

Summary: The Kessler Collection is a portfolio of artistically inspired boutique hotels, and they are seeking a Guest Services Intern at the JW Marriott Savannah. The role involves providing attentive and courteous service to guests during check-in, throughout their stay, and at checkout while maximizing room revenue and occupancy. Responsibilities: - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable) - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms - Review Front Office log and Trace File daily - Answer inquires from guests regarding restaurants, transportation, entertainment, etc - Follow all cash handling and credit policies - Be aware of all rates, packages and special promotions as listed in the Red Book - Be familiar with all in-house groups - Be aware of closed out and restricted dates - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario - Be familiar with hospitality terminology - Have knowledge of emergency procedures and assist as needed - Handle check-ins and checkouts in a friendly, efficient and courteous manner - Use proper two-way radio etiquette at all times when communicating with other employees - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner - Be able to complete a bucket check, room rate verification report, and housekeeping report - Balance and prepare individual paperwork for closing of shift according to hotel standards - Maintain and market promotions and guest programs - Maintain a clean work area - Assist guests with safe deposit boxes Required Qualifications: - High School diploma or equivalent required - Computer experience required - Ability to stand during entire shift - Maintain a warm and friendly demeanor at all times - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management Preferred Qualifications: - College course work in related field helpful - Experience in a hotel or a related field preferred - Customer Services experience preferred - Flexible and long hours sometimes required Required Skills: Front Desk computer system, PBX console operation, Cash handling, Room reservations, Hospitality terminology, Two-way radio etiquette