Patient Experience Representative -… at The Iowa Clinic · West Des…

Looking for a career where you enjoy what you do and the people you work with? You’re in the right place.

At The Iowa Clinic, healthcare is different. We’re locally owned and physician-led, with decisions made right here in Central Iowa—allowing us to focus on what matters most: our patients and our team.

When you join us, you’ll play a key role in delivering compassionate, high-quality care—often as the first voice patients hear when they need us most.

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A Day in the Life

As an OB/GYN Patient Experience Representative, your impact happens behind the scenes—but it’s felt in every patient interaction.

• Start your day knowing you’ll help patients navigate their care—no night shifts required
• Serve as a primary phone-based resource in our call room, assisting patients with scheduling, registration, and questions
• Handle a high volume of calls while providing a calm, helpful, and professional experience
• Coordinate appointments, share important updates, and guide patients through next steps
• Collaborate closely with providers, clinical staff, and scheduling teams
• Occasionally rotate to the front desk to support in-person patient interactions
• Ensure every interaction reflects The Iowa Clinic Experience—compassionate, efficient, and supportive
• End your day with the satisfaction of helping patients feel informed and cared for

📍 Primarily based in West Des Moines, with occasional coverage in Ankeny

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This Role Is a Great Fit If You…

• Enjoy talking on the phone and helping people solve problems
• Thrive in a fast-paced, call-center-style environment
• Can multitask between systems, scheduling, and conversations
• Stay calm, friendly, and professional—even during busy moments
• Are motivated to work in a healthcare setting

Qualifications

• High school diploma or equivalent required
• Medical office or call center experience preferred

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Bonus Points If You…

• Love exceeding expectations
• Bring positive energy to your team
• Enjoy building meaningful connections—even over the phone

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What’s in It for You?

• Competitive benefits including a 401(k) with match & profit sharing
• Generous PTO and paid holidays
• Health, dental, and vision insurance
• Career development and training opportunities
• A fun, supportive culture with team events and recognition programs
• Wellness incentives up to $350/year
• Opportunities to give back through community involvement

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Ready to be the voice that helps guide patients through their care? Apply today—or share with someone who would be a great fit.