The Iowa Clinic→
Patient Accounts Representative… at The Iowa Clinic · West Des…
ExperiencedOn-siteFull-timeWest Des Moines, IA
Skills
microsoft wordmicrosoft excelmicrosoft outlook10-key
Job Description
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
The ideal candidate will respond to various questions or concerns about patient medical bills via incoming and outbound phone calls, emails and live chats. This role uses systems to research accounts, explain charges, and resolve disputes. Strong conflict-resolution skills, attention to detail, and empathy are essential.
A day in the life…
Wondering what a day in the life of a Patient Accounts Representative at The Iowa Clinic might look like?
Job Duties and Responsibilities:
- Handle high-volume inbound/outbound calls, emails, and chats to address billing questions and collect payments
- Research patient accounts in practice management and payer portals; verify benefits and explain charges
- Process and post payments, refunds, and adjustments; generate and send itemized statements
- Negotiate payment plans, de-escalate conflicts, and resolve disputes on first contact
- Document all interactions, payment agreements, and account updates promptly
- Monitor collection queues and aging reports; follow up on pending tasks
- Ensure HIPAA and billing regulation compliance; flag and escalate coding or insurance errors
- Collaborate with insurance, clinical, and revenue cycle teams on complex cases
Knowledge, Skills and Abilities Required:
- Demonstrate ability to effectively communicate both orally and in writing.
- Must be proficient in Microsoft applications including Word, Excel, Outlook, etc. in addition to keyboarding and 10-key.
- Requires organizational and self-motivational skills with ability to prioritize and manage multiple tasks.
- Ability to manage patient phone calls and billing inquiries from a multi-line phone system.
- Demonstrate patience and understanding to ensure customer satisfaction.
- Ability to remain calm in stressful situations and focused amid constant interruptions in a fast-paced environment.
- Excellent attention to detail with a focus on accuracy and quality.
Note: This position is fully onsite, primarily focused on taking inbound calls in a fast-paced, non-patient setting. Set hours are from 8:00 a.m. to 4:30 p.m., with occasional overtime.
This job might be for you if…
Minimum Job Qualifications
Education: High school diploma or equivalent.
Licensure/Certification: None.
Work Experience: Minimum 2 years’ previous experience working in a medical office or billing environment with healthcare billing, insurance, or patient collections required. Awareness of medical terminology required.
Bonus points if…
- You love exceeding people’s expectations while primarily being on the phone
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals
- and paid holidays
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication