Tool Rental Associate: Part Time - DUNCAN at The Home Depot · DUNCAN…

Summary: The Home Depot is a leading home improvement retailer, and they are seeking a Tool Rental Associate to provide fast, friendly service to customers. This role involves actively engaging with customers to assess their needs, promoting services, and ensuring customer satisfaction. Responsibilities: - Ensures Customer Satisfaction - Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer - Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department - Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise - Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them - Drives Sales - Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need - Educate customers about the whole project - Using empowerment program when necessary to satisfy customers - Execute daily stock maintenance: all products signed, displayed, and clean - Builds Skills and Knowledge - Maintain knowledge of all products in department and adjacent departments - Proactively seek knowledge on all products and services - Maintains Safety and Security - Follows all safety policies and procedures, Loss Prevention policies and procedures Required Qualifications: - High School Diploma or equivalent - 1 to 2 years Retail or Trade experience an asset - Communicates Effectively - Customer Focus - Interpersonal Skills - Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items - Working within a flexible schedule that may include evening and weekends - Warehouse environment that can be dusty and noisy - Doors are frequently open, causing drafts and interior temperature changes Required Skills: Communicates Effectively