Pro Customer Service/Sales at The Home Depot in Lodi, NJ

Summary: The Home Depot is dedicated to delivering an exceptional experience for professional customers, and they are seeking Pro Customer Service/Sales Team members. The role involves supporting the Pro customer journey, driving sales, and providing outstanding service while collaborating with team members. Responsibilities: - Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients - Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions - Build and maintain professional relationships with Pro customers - Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations - Provide outstanding service based on unique project needs - Meet monthly sales goals and other metrics to drive sales in the store - Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge - Help ensure every Pro customer’s project is a success - Collaborate with team members to maintain a clean, organized, and safe environment - Resolve delivery issues and communicate Home Depot’s advantages over competitors - Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety Required Qualifications: - Delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients - Supporting every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions - Building and maintaining professional relationships with Pro customers - Proactively driving sales by leveraging product knowledge, loyalty programs, and tailored recommendations - Providing outstanding service based on unique project needs - Meeting monthly sales goals and other metrics to drive sales in the store - Assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge - Ensuring every Pro customer's project is a success - Collaborating with team members to maintain a clean, organized, and safe environment - Resolving delivery issues and communicating Home Depot's advantages over competitors - Monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety Preferred Qualifications: - Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need Required Skills: Product Knowledge, Sales, Inventory Monitoring, Bilingual Communication