Pro Associate: Part Time - DUNCAN at The Home Depot · DUNCAN…

Summary: The Home Depot is a leading home improvement retailer, and they are seeking a Pro Account Sales Associate to build relationships and sell products to professional customers. This role involves providing outstanding customer service, maintaining customer relationships, and actively pursuing new business on the sales floor. Responsibilities: - Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store - Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer’s line of business to anticipate their needs - Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers’ needs are met and that the complete project is sold - Maintains an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones. Keeps work area clean and organized - Follows-up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues - Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Creates action plan with Supervisor to develop selling skills - Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor - Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained - Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement Required Qualifications: - High School Diploma or equivalent - Minimum 1 year receiving experience Required Skills: Product Knowledge, Commercial Credit, Order Processing