Lumber and Building Materials Sales… at The Home Depot · NORTH…

Summary: The Home Depot is a leading home improvement retailer, and they are seeking a Lumber and Building Materials Sales Associate to provide exceptional customer service. This role involves actively engaging customers, assessing their needs, and guiding them to appropriate products and services to ensure satisfaction. Responsibilities: - Ensures Customer Satisfaction - Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer - Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department - Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise - Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them - Drives Sales - Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need - Educate customers about the whole project - Using empowerment program when necessary to satisfy customers - Execute daily stock maintenance: all products signed, displayed, and clean - Builds Skills and Knowledge - Maintain knowledge of all products in department and adjacent departments - Proactively seek knowledge on all products and services - Maintains Safety and Security - Follows all safety policies and procedures, Loss Prevention policies and procedures Required Qualifications: - High School Diploma or equivalent - 1 to 2 years Retail or Trade experience an asset - Communicates Effectively - Customer Focus - Interpersonal Skills - Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items - Working within a flexible schedule that may include evening and weekends - Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer - Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department - Ask open ended questions about the customer's projects in order to determine their needs and level of expertise - Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need - Educate customers about the whole project - Using empowerment program when necessary to satisfy customers - Execute daily stock maintenance: all products signed, displayed, and clean - Maintain knowledge of all products in department and adjacent departments - Proactively seek knowledge on all products and services - Follows all safety policies and procedures, Loss Prevention policies and procedures Required Skills: Communicates Effectively