HDIS INSTALLATION COORDINATOR at The Home Depot · HDE #39…

Summary: The Home Depot is seeking an HDIS Installation Coordinator who will serve as a customer support expert, ensuring excellent customer experiences throughout the installation process. This role involves managing job statuses, scheduling inspections, and facilitating communication between customers and internal teams. Responsibilities: - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquiries and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary Required Qualifications: - Must be eighteen years of age or older - Must be legally permitted to work in the United States - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED - 1 year of work experience - Self-motivated and must have initiative to complete tasks with little or no direction - Strong communication skills, both written and verbal - Strong organizational skills and attention to detail and ability to work in a fast paced environment - Computer skills with proficiency in Microsoft Office - Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time Preferred Qualifications: - Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background - Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills Required Skills: Microsoft Office, Data Entry, Payment Processing, Scheduling, Order Processing