Digital Fulfillment Specialist at The Fresh Market in Durham, NC

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our added benefits for joining The Fresh Market team

• Team Member discount up to 40%

• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)

• 401K contribution and company match

• Financial Wellness Program

• Personal time off and additional time off purchase plans are available

• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family

• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Digital Fulfillment Specialist, you will be responsible for driving the growth and flawless execution of The Fresh Market’s digital fulfillment programs across all platforms, including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role embodies the culture and leadership of passion, excellence, hospitality, and teamwork—ensuring that every digital guest enjoys the same high-quality, frictionless experience as in-store guests. You will own operational consistency, speed to pick, and order accuracy while working closely with store leadership and department teams to maintain product availability, quality, and presentation.

What You'll Do:

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards. .
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays. 

Qualifications:

At a minimum, what you’ll need:

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Preferred Qualifications:

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Physical and Work Conditions:

• Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.
• Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace. 

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training. 

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required