Site Reliability Analyst at The Federal… · St. Louis

Site Reliability Analyst Location: St. Louis, MO Company Federal Reserve Bank of St. Louis The St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi, and Arkansas with branches in Little Rock, Louisville and Memphis. The St. Louis Fed’s most critical functions include promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury's financial operations, and advancing economic education, community development and fair access to credit. The Bank strives to maintain an engaging and exciting work environment that is both inviting and collegial. Working closely with a dedicated team comprised of operational support, engineers, business analysts, and product owners to prioritize, refine, and deliver quality solutions for Treasury Forecasting and Cash Reporting business lines. Analyst will support both Treasury’s Office of Fiscal Projections (OFP) and Fiscal Service’s Cash Reporting Branch (CRB). OFP is responsible for producing forecasts of U.S. Government cash flows and the amount of Federal debt outstanding. CRB is responsible for collecting receipt and expenditure data from federal agencies and producing the Daily Treasury Statement (DTS), which summarizes the daily cash and debt operations of the Treasury. The role will provide application support for Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures. Additionally, the analyst will consult with developers on issues related to software development, assist software quality assurance engineers as needed during system acceptance testing, and provide first level support for incident management. Responsibilities Monitor infrastructure health, system data interfaces, data ingestion processes using observability software (e.g. Grafana and OpenSearch) Review application, infrastructure and user logs when incidents occur and to satisfy security compliance activities Respond to system observability alerts and user feedback by providing first level help for business operations to ensure application availability in all environments Collaborate with application development and infrastructure support teams to resolve application issues, execute release builds, support testing and coordinate disaster recovery activities Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreements (SLA) Manage requests, incidents, and change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.) Ensure application maintains operational processes to support security, audit, and business continuity compliance Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues Participate in on-call rotation (24x7) shared amongst operational support team members Qualifications B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study At least 3-5+ years’ experience Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions Experience implementing and maintaining Cloud based application monitoring tools Excellent problem solving, organizational, and analytical skills AWS Associate or Professional level certification or commensurate work experience In-depth knowledge and ability to execute and write ad-hoc database scripts Strong technical skills with the ability to coordinate, manage, and ensure successful daily operations of the application Ability to analyze technical application logs and communicate with technical and non-technical audiences Aware of and open to paired programming work mentality to troubleshoot issues. Experience with tools such as Confluence, Jira, Everbridge, Git, Apptio, CloudWatch, Grafana, or OpenSearch a bonus Understand and can trace transaction, batch, and file processing flows Less than 5% travel US Citizenship required Candidates with lesser experience will be considered for a lesser level Total Rewards Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. Salary: $79,100 - 122,600 In addition to competitive compensation, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance: Generous paid time off Tuition & Training assistance/reimbursement 401(k) match & Annuity/Pension fund Top-notch health care benefits Child and family care leave Professional development opportunities And more... At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank’s culture The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Family Group Work Shift First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels. Privacy Notice