Customer Exp Spec (Firearms)/Lewis Main… at The Exchange · Fort Lewis

Create an exceptional shopping experience by assisting customers with firearm and ammunition purchases providing excellent service. Responsible for accurate record keeping and adherence to all FFL and state laws to ensure program compliance.

Job Qualifications

Completion of high school or the equivalent. Strong attention to detail and ability to maintain accurate records is required.Must complete Exchange firearms certification program with 100% success before handling firearms or ammunition and maintain certification annually.Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

APPOINTMENT TO THIS POSITION WILL BE CONTINGENT UPON THE SUCCESSFUL COMPLETION OF A FAVORABLE BACKGROUND CHECK, TO INCLUDE TIER 1 (NACI) FEDERAL INVESTIGATION. CANDIDATES MUST BE AT LEAST 21 YEARS OF AGE TO BE CONSIDERED FOR THIS POSITION. ALL APPLICANTS TENTATIVELY SELECTED FOR THIS POSITION WILL BE REQUIRED TO SUBMIT TO A URINALYSIS TO SCREEN FOR ILLEGAL DRUG USE (INCLUDING MARIJUANA) PRIOR TO APPOINTMENT AS WELL AS RANDOM DRUG SCREENING. MUST BE WILLING TO ACTIVELY ENGAGE IN THE SELLING OF AMMUNITION AND FIREARMS. KNOWLEDGE AND EXPERIENCE IN SELLING FIREARMS AND AMMUNITION IS PREFERRED.THIS POSITION IS LOCATED AT LEWIS MAIN STORE/FIREARMS DEPT.

Major Duties

Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, demonstrates product knowledge, assesses their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and creates a welcoming environment.

Operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Strictly adhere to all FFL regulations and state laws governing the sale of firearms. Ensure all necessary documentation (paperwork, data entry, etc.) is completed accurately and in a timely manner.

Verify that all customer information and transaction details are 100% accurate to prevent any compliance issues and ensure a smooth transaction process.

Monitor and manage stock levels, assist in inventory counts, and report any discrepancies to management.

Promote safe handling and storage practices of firearms and educate customers on responsible firearm ownership.

Communicate and promote the benefits of the Military Star credit card to customers to drive sales growth.

Performs other duties as assigned.