Annex Operator (MCS) at The Exchange in Minot Air Force Base, ND

Summary: The Exchange is seeking an Annex Operator (MCS) to oversee the day-to-day operation of an annexed military clothing sales facility. The role involves ensuring compliance with company standards, providing excellent customer service, and maintaining store operations.

Responsibilities:
- Under direct supervision, follow all policies and ensure all MCS requirements are followed
- Maintain store appearance and product presentation to company standards
- Provide high level of customer satisfaction through excellent service
- Greet each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution
- Keep their needs foremost and creates a welcoming environment, actively engage, and build trust relationship with the customer to deliver a personalized shopping experience
- Operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions
- Ensure all sales transactions are completed accurately
- Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance
- Ensure customer needs are met, complaints are resolved, and service is quick and efficient
- Maintain program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility
- Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty
- Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory
- Practice loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse
- Performs other duties as assigned

Required Qualifications:
- Completion of high school or the equivalent

Required Skills: Cash register operation, Sales transactions, Inventory management, Recordkeeping, Loss prevention