Technical Support Specialist at The Euclid… · Cleveland

Summary: Euclid Chemical is currently seeking a Technical Support Specialist to join our team at our Cleveland Campus. The role involves providing technical support for construction products to various customers and assisting in the development of technical sales tools. Responsibilities: - Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products - Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff - Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc - Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations - Collaborate and interact with multiple internal departments and teams - Maintain electronic product technical files - Help plan and deliver product training and demonstrations for internal and external customers - Travel occasionally to construction job sites or customer locations to provide product support Required Qualifications: - Associate degree or equivalent industry experience - Previous call center support experience or experience in a related field - Proficient in Microsoft Office Suite - SAP knowledge or acumen to learn - Excellent communication and listening skills - Ability to manage multiple priorities and tasks with a sense of urgency - Effective team player - Self-motivated and quick learner - Dedication to customer service and support - Ability to travel occasionally Preferred Qualifications: - Construction and/or concrete knowledge preferred - Multi-language capabilities is a plus Required Skills: Microsoft Office Suite, SAP, Construction knowledge, Concrete knowledge Benefits: Medical, Dental and Vision coverage, Life Insurance, Disability, Parental Leave, 401k with company match, Defined benefit pension plan, Generous vacation and holiday time, Hybrid work model