Operations Associate at The DIV Fund in Maryland Heights, MO

The DIV Fund is an evidence-driven open innovation fund for global development that finds and supports cost-effective solutions with the potential to improve millions of lives. We support innovations across sectors and geographies that aim to improve the health and welfare of people living in poverty. The DIV Fund uses a tiered model that calibrates funding to evidence, supporting early pilots, rigorous testing of highly promising ideas, and large-scale expansion of the most cost-effective solutions. We serve as a discovery engine for global development – building a pipeline of evidence-driven innovation to bring impact to scale.

About our model: the DIV Fund makes grants with the aim of maximizing the expected social returns of our investments over time. We review all proposals through the lenses of (i) evidence of impact, (ii) the plausibility of cost-effectiveness, and (iii) the likelihood that an innovation can be adopted, financed, and sustained at scale. Our Request for Proposals provides further detail on how these principles guide our funding approach at each funding stage.

The Role

The Operations Associate is a versatile, execution-focused role at the heart of the DIV Fund’s day-to-day functions. This person sits at the intersection of product management, data analysis, and organizational operations – ensuring that the DIV Fund’s tools, workflows, and information systems run smoothly and support the team’s ambitious goals.

This role is ideal for a highly organized, analytical professional who thrives in dynamic working environments, enjoys identifying and solving problems across different domains, and wants to contribute meaningfully to a mission-driven organization. You’ll work closely with all members of the team, providing the essential operational backbone that keeps the organization delivering. This role is not solely operational, as all DIV Fund team members contribute to our core mission of finding and supporting solutions with the potential to cost-effectively improve millions of lives, including through application review and grantee engagement. 

Key Responsibilities

Product & System Management

• Own and manage the DIV Fund’s core operational tools and platforms that are used for the application review process, internal collaboration and learning, and customer relationship management (e.g., Airtable, Slack, G-Suite), serving as the internal product lead for configuration, integration with core processes, and user support.

• Lead iterative improvements to internal workflows and systems, gathering user feedback from the team and translating it into product enhancements or process changes.

• Document processes, build templates, and iterate on this material to meet the needs of a growing organization.

• Collaborate with external vendors or consultants as needed on platform debugging, maintenance, and upgrades.

• Maintain and update the DIV Fund product roadmap based on evolving feature needs and business needs.

  Data Analysis & Reporting

• Ensure relevant data is collected, analyzed, and generates key business insights that help identify areas to improve; develop ideas and solutions to generate improvements.

• Build and maintain dashboards and reports that gives the team visibility into key performance indicators and business insights.

Organizational Support

• Design and implement the DIV Fund’s applicant support function by unearthing applicant questions, drafting key messaging to prospective applicants, and managing essential correspondence with applicants throughout review and due diligence.
• Contribute to the ongoing design, implementation, and iteration of the end-to-end application review process, keeping the workflow on time and consistently surfacing the applications with the strongest potential fit for DIV Fund support.
• Meaningfully contribute to a broad range of the DIV Fund’s goals, including reviewing applications to be considered for funding, helping achieve regulatory requirements for grant-making, supporting back-bone operational functions, and stepping in as opportunities and challenges arise across other priority areas.
• Support the planning and execution of DIV team retreats and convenings – owning the logistics, agendas, material prep, and follow-through.

Qualifications

• 2-5+ years of relevant experience in operations, product management, data analysis, or project management.

• Experience working with data tools (e.g., Excel, Airtable) and basic data visualization tools (e.g., Tableau, Microsoft Power BI, etc).

• Experience with product methodologies (e.g., Agile, Scrum, or similar frameworks) is strongly preferred.

• Prior experience in a nonprofit, foundation, international development organization, or mission-driven startup.

• Exceptional organizational skills with the ability to manage multiple workstreams, prioritize effectively, and meet deadlines in a fast-paced environment - you have high attention to detail and consistent follow-through.

• Strong analytical skills and comfort working with data - you enjoy finding patterns, spotting outliers, and turning raw data into useful business insights.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. We are committed to fostering an inclusive and accessible work environment. We provide reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you need a reasonable accommodation, please email us at talent@div.fund with the subject line “Accommodation Request.” Your request will be kept confidential to the extent permitted by law.