Quality Control / Continuous Improvement… at The Cup Store · Vaughan

About The Cup Store

The Cup Store is a leading provider of custom printed cups and food packaging. We supply custom printed paper and plastic cups, coffee sleeves, napkins, coasters and other food packaging to a wide variety of customers for use in; restaurants, bars, cafes, corporate events and trade shows. We print corporate logos and marketing messages on our products for clients to use in marketing and brand reinforcement.

Role Summary

The Quality Control / Continuous Improvement (QC/CI) Specialist supports day-to-day quality control activities and assists with continuous improvement initiatives across production operations. Reporting to the Operations Manager and working closely with the Production Manager, this role focuses on executing quality checks, collecting and analyzing data, supporting process improvements, and reinforcing training and standard work to improve consistency, reduce defects, and support operational efficiency.

This is an ideal role for someone looking to build a career in operations, quality, or manufacturing excellence.

Reporting Structure

• Reports to: Operations Manager
• Works closely with: Production Manager, Production Supervisors, Operations Team

Key Responsibilities

Quality Control Support

• Perform routine in-process and final quality inspections using established checklists
• Record and report defects, scrap, and rework accurately
• Ensure production follows documented quality standards and SOPs
• Escalate quality issues promptly to supervisors or management
• Support corrective actions by gathering data and verifying follow-up actions

Continuous Improvement Support

• Assist with tracking production metrics such as scrap rate, defect rate, and rework
• Support improvement initiatives aimed at reducing waste and inefficiencies
• Participate in root cause analysis activities (e.g., 5 Whys) under guidance
• Help update and maintain SOPs, checklists, and standard work documentation
• Observe production processes and suggest practical improvement ideas

Training & Standardization

• Support onboarding and refresher training related to quality and standard work
• Help maintain training records and skill tracking documentation
• Identify gaps in process understanding that may impact quality or productivity
• Reinforce consistent application of procedures on the production floor

Collaboration & Communication

• Work closely with production staff to ensure quality expectations are understood
• Communicate inspection results clearly and professionally
• Participate in daily or weekly production and operations meetings as needed
• Maintain a positive, improvement-focused approach when addressing issues

Key Performance Indicators (KPIs)

• Accuracy and completion of quality inspections
• Timely reporting of defects and issues
• Adherence to quality procedures and Standard Operating Procedures (SOPs)
• Participation in improvement initiatives
• Training completion and documentation accuracy

Qualifications

Required

• Experience in quality control, inspections, or process improvement concepts
• Post-secondary education or coursework in Operations, Manufacturing, Supply Chain, Engineering, or related field
• 1–2 years’ experience in a production, manufacturing, or operations environment
• Strong attention to detail and willingness to learn
• Intermediate-advanced computer skills (Excel, Google Sheets, or similar)
• Comfortable with hands-on work, working on a production floor
• Interest in continuous improvement or operations leadership

Success Profile

• Independent, Reliable and detail-oriented
• Curious, analytical and improvement-minded
• Comfortable asking questions and learning from others
• Able to follow processes with strong problem-solving skills
• Communicates respectfully with frontline teams and leadership

Job Types: Full-time, Permanent

Pay: $24.00-$27.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• Describe a time at a past job (or internship) where you noticed something wasn't working efficiently, safely, or correctly. What did you do to fix or improve it? (No pressure to write a paragraph! A few sentences should suffice).

Work Location: In person