Front Desk Agent - CdA Resort

Now Hiring: Front Desk Agent at The Coeur d’Alene Resort
Be the welcoming face of our lakeside destination

About The Coeur d’Alene Resort:
The Coeur d’Alene Resort is celebrated for its stunning lake views, luxurious amenities, and unmatched guest experiences. We are looking for enthusiastic Front Desk Agents who are passionate about hospitality and enjoy creating lasting impressions for our guests.

The Role:
As a Front Desk Agent, you will be the first point of contact for guests, ensuring smooth check-in and check-out experiences while providing warm, attentive service. You’ll help guests feel at home by answering questions, handling reservations, and offering personalized recommendations about the resort and surrounding area.

Key Responsibilities:

• Welcome and assist guests with check-in, check-out, and room assignments

• Manage guest reservations and process payments accurately

• Provide information about resort amenities, services, and local attractions

• Respond promptly and courteously to guest requests and concerns

• Maintain front desk area in a professional, organized manner

• Communicate effectively with other departments to ensure guest satisfaction

• Follow all safety, security, and confidentiality standards

What We’re Looking For:

• Previous front desk, hotel, or customer service experience preferred

• Strong communication and interpersonal skills

• Professional appearance and positive attitude

• Ability to multitask and remain calm under pressure

• Proficiency with computers and reservation systems a plus

• Flexible availability, including evenings, weekends, and holidays

Why Join Us:

• Work in a world-class lakeside resort with a welcoming team

• Opportunities for growth and cross-training within the resort

• Access to employee benefits, discounts, and resort-wide perks

Benefits & Compensation

Daily Perks:

• Employee meals

• Free parking

• Uniforms provided with in-house laundry service

• 20% discount at all resort restaurants

• 10% discount at participating local businesses

• Free daily cruises (subject to availability)

• Discounted room and golf rates

Health & Wellness:

• Medical, dental, vision, and life insurance (available to full-time employees after 60 days)

• Access to an on-site clinic exclusive to resort employees with benefit coverage

• Flexible reimbursement plan

Retirement:

• 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

Paid Time Off:

• After 6 months: 7 days

• After 1 year: 10 days

• After 2–4 years: 15 days

• After 5+ years: 20 days

Holiday Pay:

• Time and a half for hours worked on Thanksgiving and Christmas