Service Management Ops Analyst Intern… at The Clorox… · Durham

Summary: Clorox is committed to growth for its people and brands. The Service Management Ops Analyst Intern role provides hands-on experience in IT service management and infrastructure mapping, contributing to key initiatives that enhance system reliability and visibility. Responsibilities: - Assist in identifying and documenting business applications - Ensuring accurate representation within the CMDB and Asset Management systems by supporting our new guided attestation - Support the establishment of application and infrastructure dependencies across diverse environments, contributing to a comprehensive service topology - Participate in the design and validation of automated ingestion processes - Help maintain CMDB integrity through reconciliation rules - Leveraging CMDB insights to improve incident resolution and root cause analysis - Supporting rapid response and impact assessment through accurate configuration data - Enhancing change planning and risk assessment by integrating CMDB data into change workflows Required Qualifications: - Eligible candidates include rising juniors, rising seniors, and master's students currently pursuing a degree in engineering or a related field - Minimum GPA of 3.0 or higher - Familiarity with Data Foundations - Strong willingness to learn and adapt quickly - Strong problem-solving skills and attention to detail - Ability to work independently while collaborating effectively within a team - Clear written and verbal communication skills - Adaptability and eagerness to learn new tools, technologies, and methodologies - Interest in learning IT Service Management, ITIL, and CMDB Concepts Required Skills: IT Service Management, CMDB Concepts Important Skills: Data Foundations, ITIL, Data Analysis, Process Improvement Internship Start Date: Start in 2026 Summer Benefits: Round trip airfare from school/home location to work location, Housing and/or transportation stipend, Medical & mental health benefits + 50% off selected products, Participation in Clorox 401k, Competitive compensation, Generous 401(k) program in the US and similar programs in international, Health benefits and programs that support both your physical and mental well-being, Flexible work environment, depending on your role, Meaningful opportunities to keep learning and growing, Half-day Fridays, depending on your location