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Clinical Account Executive - Remote -… at The Cigna Group · Remote
Skills
Job Description
Job Summary
The Pharmacy Clinical Consulting (IC) Advisor is a key member of the Evernorth Pharmacy Payer Sales and Account Management team, responsible for managing strategic relationships between Accredo and Express Scripts Health Plan clients. This role supports Evernorth Pharmacy sales and solutions, driving volume and revenue growth in Specialty, Home Delivery, and Fertility business segments. The Advisor serves as a client expert, sales support resource, and internal leader, helping the team deliver on financial targets, strategic insights, and client satisfaction.
Key Responsibilities
- Client Relationship Management
- Serve as the primary contact for Accredo, maintaining and growing client relationships to ensure retention and satisfaction.
- Build strong partnerships with consultants, benefit advisors, and internal stakeholders.
- Strategic Planning & Execution
- Develop and monitor complex, client-specific strategic plans, adjusting as needed to meet evolving client and business needs.
- Identify and execute specialty business solutions that support enterprise growth and client retention.
- Growth & Retention
- Lead complex client renewals and expansions, demonstrating subject matter expertise to drive revenue growth.
- Negotiate effectively in challenging situations and gain support from cross-functional teams.
- Cross-Functional Partnership
- Coordinate activities of the Account Management team and extended partners (service delivery, finance, operations) to achieve client strategic objectives and resolve escalated service issues.
- Business Insight
- Apply deep knowledge of business drivers, market trends, and industry innovations to guide actions and advance organizational goals.
- Stay current on policies, practices, and competitive landscape.
- Leadership & Mentorship
- Share best practices and industry standards with peers and clients.
- Lead process improvement initiatives and mentor Associate Account Executives, including interviewing prospective candidates.
- Sales Support
- Act as liaison between Express Scripts account teams and product teams to facilitate adoption of pharmacy solutions and drive volume and profitability.
Minimum Qualifications
- Current U.S. Pharmacist License
- Minimum of 3 years licensure experience preferred
- 2 plus years of Client facing experience preferred
- Technically savvy (ChatGPT, Microsoft applications, internal systems).
- Quick study, high energy, self-starter, approachable, and collaborative
- Influential and impactful presentation and communication skills
- Flexibility, keen to improve organizational effectiveness
- Excellent presentation and client relationship skills needed in order to facilitate upsell of clinical programs and retain clients.
- Strong analytical and problem solving skills
- Strong focus on book of business client satisfaction and client retention results
- Demonstrated ability managing projects, utilizing proven project management processes
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
- Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills.
- Ability to learn multiple internal reporting and analytic tools for client management.
- Ability to travel overnight up to 15%.
Knowledge, Skills & Abilities
- Strong business and financial acumen.
- Superior written, verbal, and presentation skills.
- Highly organized, analytical, and adept at time management.
- Proven ability to influence, lead, negotiate, and build relationships internally and externally.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.