Manager Residential Addiction Services;… at The Centers · Cleveland

About the Centers The Centers is a Federally Qualified Health Center (FQHC) and a Community Behavioral Health Center (CBHC) in Cleveland, Ohio, with a focus on providing comprehensive care for medically underserved individuals in our community, especially those with mental health conditions and substance use disorders. In 2026, the Centers, in partnership with Cuyahoga County and the ADAMHS Board, will open the Glick Recovery Campus (GRC), a behavioral health crisis center, including a Crisis Receiving Center, the Rosary Hall Withdrawal Management Unit, and a Crisis Stabilization Unit, to serve individuals experiencing behavioral health and substance use-related crises. The GRC will serve as Cuyahoga County’s first 24/7, walk-in behavioral health urgent care and stabilization center, offering people in crisis a safe, welcoming alternative to emergency rooms, jail, or the streets while providing symptom stabilization, connection to community resources and facilitating reintegration into the community.

Job Summary The Manager of Residential Addiction Services provides clinical and operational oversight at the Centers' Rosary Hall, a newly developed ASAM 3.7 residential addiction treatment unit embedded in the Glick Crisis Center. The role includes supervising and supporting counselors, ensuring high-quality assessments, treatment planning, and discharge coordination. The manager is responsible for maintaining regulatory and documentation compliance, overseeing group and individual programming, managing staffing and scheduling, and collaborating closely with the multidisciplinary team.

Essential Job Duties & Responsibilities

Provides leadership and coordination of Rosary Hall addiction services program ensuring all professional, clinical, and ethical standards are adhered to. Works closely with the Clinical Director of Addiction Services to hire, train, and evaluate employees. Supervises counselors and case managers providing services in Rosary Hall Provides individual/group supervision to addiction services counselors to ensure that counselors learn and perform the necessary skills to succeed in their roles. Ensures effective performance for direct service programs including timely and accurate documentation and record keeping by monitoring and analyzing system database and records, and implementing corrective action as necessary Assists staff members in providing screenings, intakes, assessments and groups, as needed, Works collaboratively with clients to develop treatment plans. Provides individual, group counseling, crisis intervention and case management services, as needed Utilizes evidence-based approaches to care, including motivational interviewing, trauma informed care, and strength-based therapy. Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services. Provides discharge planning, coordination with community providers and social services Works closely with Clinical Director of Addiction services, department administrators and Quality and Data Integration Team to monitor and report outcomes of the program Assists Clinical Director of Addiction Services and department administrators with developing and recommending new or revised program goals and objectives. Documents and provides performance feedback to the department administrator regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time. Comply with established service plans, federal, state, and local laws, and professional standards of conduct. Provides consultation and training to non-addiction services staff. Provides clinical supervision to staff with dependent licensure within scope of licensure and in coordination with Clinical Director of Addiction Services and designated clinical leadership. Maintains current state licensure/certification to function as an approved addiction services practitioner. Works collaboratively with behavioral health, physical health pharmacy staff and outpatient SUD leadership to ensure integrated care is available to all clients. Actively monitors outcomes and makes real time adjustments to ensure the program meets targets.

Other Job Duties & Responsibilities

Other duties as assigned

Core Competencies

Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude Situational Leader: enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization. Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain and objective; encourages team members to use their talents and competencies in order to achieve the organizations goals: discusses strategic goals, mission and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the teams problem solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers Communication: Able to communicate in clear language and to adjust one’s use of language to the audience’s level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people’s complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and stile are appropriate in various situations Financial Acumen: Demonstrates broad understanding of financial management principles to direct organizational actions; Uses cost-benefit thinking to set priorities; Identifies cost effective approaches; prepares, justifies and/or administers the budget for assigned program area; monitors the overall performance of assigned area and adjusts allocation of finances based on progress against goals; fosters an environment that encourages fiscal responsibility. Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgement with general numbers and facts based on the organization`s performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Job Qualifications

Independently licensed in the State of Ohio, in good standing. Demonstrated leadership of high-performing teams in a community behavioral health setting. Multiple site management experience preferred. Must have experience in monitoring outcomes data and performance indicators.

Physical Demands/Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Supervisory This position supervises the assigned addiction services staff roles as designated by organizational structure.