Receptionist at The Center for Youth Services in Rochester, NY

OVERVIEW:

The Receptionist provides reception, office management and clerical support for the Monroe Avenue office.

ESSENTIAL FUNCTIONS AND EXAMPLES OF DUTIES:

Reception and Administrative Support:

• Answer, screen, and direct incoming telephone calls using a multi-line phone system.
• Greet visitors and clients professionally and provide assistance as needed.
• Receive, sort, and distribute incoming and outgoing mail and faxes daily.
• Coordinate vehicle and meeting room reservations.
• Coordinate food orders for agency programs and meetings.
• Provide clerical support, including data entry and other administrative tasks as assigned.
• Provide crisis response support in coordination with the agency's Triage Team.

Office Equipment and Supply Management

• Monitor, order, and maintain inventory of office supplies for the reception and general office areas.
• Provide basic copier training and instruction to new staff.
• Monitor copier performance and supplies, troubleshoot basic issues, and arrange service as needed.
• Maintain the mail and postage machine, including monitoring funds and supplies, replenishing funds as needed, and arranging service when necessary.
• Order and maintain inventory of shared office supplies.
• Ensure shared office areas remain clean, organized, and adequately stocked.

EMPLOYMENT GUIDELINES

The Receptionist must demonstrate excellent communication and interpersonal skills, a positive and professional attitude, and a strong commitment to customer service. The successful candidate will have prior experience providing clerical and administrative support and general office operations.

The position requires the ability to manage multiple tasks and competing priorities, meet established deadlines, and maintain accuracy and attention to detail in a fast-paced environment. Candidates must demonstrate a professional telephone manner and the ability to operate a multi-line phone system.

The Receptionist must be able to work independently and collaboratively as part of a team, exercise sound judgment, maintain an organized work environment, and interact effectively with staff, clients, visitors, and external contacts. Proficiency in a PC-based environment and experience using Microsoft Word and other standard office applications are required.

CULTURAL COMPETENCY:

All staff are required to attend cultural competency workshops and trainings and to continually enhance their own understanding of cultural diversity.

QUALIFICATIONS:

High school diploma or equivalent required. Minimum of one year of experience in reception, clerical, or general office support required. An equivalent combination of education and relevant experience will be considered. Proficiency in computer applications and strong communication, organizational, and customer service skills are essential.

COMPUTER SKILLS RECOMMENDED:

Microsoft Office – Basic

Rev. 10/2026

The Center for Youth provides equal opportunities for employment.