Dispatcher - Trans Global Service at The Brick · Mississau…

Dispatcher – Monday through Friday - Days

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global is actively seeking to expand our service team. We are looking for an enthusiastic team member with a great customer focused attitude to fill our Service Dispatcher role!   The winning combination of superior teamwork, proactive decision making, attention to detail, and self-motivation will ensure success.

• Utilize available reports and tools to ensure maximum technician efficiency, managing over and under event volume on a daily basis.
• Monitor e-mail and phone communications, responding in a timely manner to ensure customer solutions are provided
• Proactively book all repair calls including customer confirmation.
• Communicate with customers and technicians regarding changes, including calling those that can be last minute
• Review high priority calls and make schedule adjustments to accommodate customer needs
• Proactively manage technician vacation schedules, territories (geo-fences), and daily event volume for up to 80 technicians and contractors
• Prepare daily reports to support scheduling and technician goals
• Other duties as assigned that improve the customer experience and business effectiveness

• Superior organizational skills.
• Strong analytical and decision-making skills.
• Exceptional teamwork approach
• Proven ability to remain focused and work under pressure to meet deadline requirements.
• Customer Service focused.
• Strong desire to take ownership and accountability of task completion.
• Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.
• Excellent communication skills both written and verbal
• Minimum College Diploma or High School with equivalent experience.

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact

Cheryl Doucette, Supervisor, Service Operations

cdoucette@transglobalservice.com

Attach your CV and tell us why you would be a great fit at Trans Global!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com