Technical Support Mechanic (Hotline)… at The Bosch Group · Alcobendas

Company Description

We are a Bosch company, but we do not manufacture tangible goods such as DIY tools or automotive parts. Our product is service. We offer complex, technology-driven solutions and services in the field of Business Process Outsourcing (BPO), making us unique within the Bosch world. In short, we take over operations from other companies and manage them on their behalf, allowing them to focus on their core business.

At Bosch Service Solutions, our primary objective is to guarantee the best solutions and services to our clients, something we achieve in more than 30 languages worldwide. This is why we are a leading provider of process outsourcing, always leveraging technology as a foundation.

At Bosch, we are committed to fostering a diverse and inclusive work environment where every individual is valued and respected.

Job Description

Are you an experienced mechanic with a passion for diagnostics?

If you have experience working in automotive workshops, enjoy investigating complex vehicle faults, and would like to continue developing your technical expertise in a remote and international environment, this opportunity could be for you.

You will provide technical support to automotive workshops, listening to their queries, analysing the available information, and guiding fellow mechanics towards the best technical solution.

What are we looking for?

We are looking for mechanics with experience in diagnostics and troubleshooting complex vehicle faults, who enjoy sharing their knowledge and helping other automotive professionals find technical solutions.

Essential Requirements

• Minimum of 5 years of experience in a passenger car workshop.
• Experience in diagnostics and troubleshooting complex vehicle faults.
• Ability to interpret electrical diagrams and technical documentation.
• Strong communication skills to explain technical procedures clearly and effectively.
• Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
• Swedish language proficiency at C2, bilingual, or equivalent level.

Nice to Have

• Previous experience in technical support or remote assistance.
• Vocational training in Automotive Technology, Electromechanics, or a related field.
• Knowledge of hybrid and electric vehicles (EV/HEV).
• Experience using an oscilloscope for advanced diagnostics.
• Experience in CAN network diagnostics and automotive electronic systems.

What will your mission be?

You will join our Technical Hotline team, providing specialised technical support to automotive workshops in the Swedish market.

Your main objective will be to help other professionals identify, diagnose, and resolve complex mechanical, electrical, and electronic faults.

What will your day-to-day look like?

• Answer technical queries from workshops via phone and email.
• Analyse mechanical faults and support other automotive professionals in finding the right solution.
• Interpret wiring diagrams, technical documentation, and repair procedures.
• Consult technical databases, service bulletins, and specialised documentation to provide the best possible solution.
• Provide technical support for hybrid and electric vehicles.
• Collaborate with international teams in technical meetings and training sessions.
• Follow up on cases until they are fully resolved.

What do we offer?

• Permanent contract from day one.
• Full-time position (39 hours per week).
• Comprehensive onboarding and support during your integration period.
• Continuous technical training.
• Stable Monday-to-Friday schedule.
• International and multicultural environment.

Flexible Working Model

• 100% remote for candidates residing outside the Madrid region.
• Hybrid working model with 2 days per week onsite at our Alcobendas office and 3 days working remotely for candidates based in the Madrid region.

Our Selection Process

1. Talent Acquisition Interview

We want to get to know you, learn more about your experience, and validate the key requirements for the position.

2. Technical Interview

We will assess your knowledge of diagnostics, electromechanics, electrical systems, hybrid and electric vehicles, as well as your analytical and problem-solving capabilities.

3. Final Interview

Conversation with the Hiring Manager.

Ready to take the next step in your career? 🚀

Qualifications

• Minimum of 5 years of experience in a passenger car automotive workshop.
• C2, bilingual, or equivalent proficiency in Swedish.
• Minimum B2 level of English