Sales & Customer Service Coordinator –… at The Bosch Group · Clayton

Company Description

With a proud history dating back 140 years, the Bosch Group now employs over 413,000 people across 60 countries incorporating 150 nationalities. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. The Bosch Group’s strategic objective is to facilitate connected living and innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” To this day, Bosch remains privately owned, with 94% held by a charitable trust. Bosch is a rather special company. With its more than 470 locations worldwide, the Bosch Group has been carbon neutral overall (scopes 1 & 2 of the Greenhouse Gas Protocol Corporate Accounting and Reporting Standard) since 2020. This is achieved with four levers: improving energy efficiency, generating energy from renewable sources, purchasing green electricity, and offsetting residual CO₂ emissions with carbon credits. Visit sustainability.bosch.com for further information on the Bosch Group’s sustainability strategy.

Bosch Home Comfort is a leading international provider of high-quality residential water and space heating appliances. Our range includes continuous flow hot water systems as well as hydronic heating solutions for comfortable allergy-friendly warmth. Bosch Home Comfort is committed to reinventing energy efficiency by offering an expanding range of smart products which enhance the quality of life in an efficient and environmentally friendly manner..

Bosch is an equal opportunity employer. We celebrate diversity and encourage applicants of all backgrounds.

Job Description

We are seeking a highly organised and customer-focused Sales & Customer Service Coordinator to join our Bosch Home Comfort ANZ team on a full time basis for 12-months (maternity leave contract) based at our Clayton Headquarters.

This is a varied and rewarding role supporting sales, customer service, operations, administration and commercial activities across Australia and New Zealand. Working within a collaborative and supportive team, you will play a key role in ensuring customers, sales teams and internal stakeholders receive exceptional service and support.

About the Role

Reporting to the Home Comfort leadership team, you will be responsible for coordinating a broad range of sales support, customer service and administrative activities, including:

• Supporting the Bosch Home Comfort sales team with reporting, presentations, quotations and customer administration.
• Managing customer inquiries, sales orders and new customer account set-up.
• Maintaining product, pricing and customer information across internal systems.
• Coordinating customer rebate programs and investigating pricing, rebate and credit-related inquiries.
• Supporting marketing and promotional activities, including updates to the Bosch Home Comfort e-shop portal.
• Assisting with customer, shipment and operational issue resolution.
• Providing administrative support for after-sales service activities.
• Processing invoices, purchase requests and supporting purchasing activities.
• Coordinating travel bookings, expense claims, meetings and team events.
• Supporting compliance, HSE and departmental administration activities.
• Maintaining accurate sales reports, documentation and presentations.
• Working closely with local stakeholders and a remote customer service team to ensure seamless customer support.

Qualifications

You are a proactive and detail-oriented coordinator who enjoys working in a fast-paced environment and building strong relationships across a wide stakeholder network.

To be successful, you will ideally have:

• Previous experience in a sales support, customer service, administration or coordinator role.
• Strong organisational and problem-solving skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Strong stakeholder engagement and relationship-building capabilities.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Experience using SAP or similar ERP systems (advantageous).
• Experience processing invoices and supporting purchasing activities.
• Experience within consumer goods, appliances, FMCG, hardware or similar industries will be highly regarded.
• Certificate in Business Administration or a related discipline (advantageous but not essential).

Why Bosch?

At Bosch, our people are our greatest asset. We offer a supportive and inclusive environment where you can grow your skills while contributing to a globally recognised brand.

You will enjoy:

• A collaborative and supportive team culture.
• Exposure to a leading international organisation.
• Ongoing learning and development opportunities.
• Staff discounts on Bosch products.
• Modern facilities located at our Clayton Headquarters.

If you are an experienced coordinator who enjoys delivering outstanding customer service while supporting a dynamic sales team, we would love to hear from you.

Additional Information

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you with new and exciting opportunities so you can achieve your full potential!

We offer our employees:

• The ability to work flexibly
• Training and development programs to help you reach your full potential
• 14 weeks paid (or 28 weeks at half-pay) Parental Leave for primary carer (in addition to government paid parental leave)
• Superannuation on unpaid Parental Leave
• The option to purchase additional annual leave
• A wide range of Health and Well-being programs
• Support and counselling services with work or personal matters through our Employee Assistance Program
• Up to 50 weeks Income Protection for permanent employees
• Diverse and exciting career opportunities, both local and international
• Discounts on Bosch products and as well as products from affiliated brands

Your application

We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias. To apply, please submit your cover letter and resume through the online application link.

Please note: You need to be an Australian citizen, or hold Australian work rights, to apply for this role.