Senior Front Desk Officer & Concierge at the avenair in Lahore

About The Avenair

The Avenair is shaping a distinctive approach to premium urban living in Lahore, bringing together considered design, comfort and hospitality-led service. As we build the systems and capabilities for our next stage of growth, we are looking for people who bring sound judgement, professionalism, high standards and a strong sense of ownership.

We are seeking a Senior Front Desk Officer & Concierge to lead our Front Desk on shift and make every arrival, request and interaction feel seamless, secure and personal for our owners, residents, tenants and guests.

The Opportunity

This is a full-time, on-site role at Gulberg, Lahore for a hospitality professional who wants to do more than staff a reception desk. As the most senior Front Desk team member on shift, you will lead and coach Front Desk Officers, act as the go-to source for local knowledge and personalized assistance, and resolve routine issues before they need escalation. Working closely with the Duty Manager and other departments, your work will shape how residents and guests experience The Avenair every day.

What You Will Be Responsible ForShift Leadership & Front Desk Operations

· Lead the Front Desk on assigned shifts, allocating tasks, conducting shift briefings and ensuring the desk is service-ready at all times.

· Supervise and coach Front Desk Officers on SOPs, service standards and grooming, and act as their first point of escalation.

· deputize for the Duty Manager on routine front desk matters within delegated authority.

· Oversee visitor admission, key and access-card control, and parcel handling in line with security procedures.

Concierge & Personalized Guest Services

· Act as the first point of contact for information, directions, local recommendations and building services.

· Arrange restaurant reservations, transport, tours, event tickets and other requests, coordinating with approved vendors.

· Process and record advance booking fees accurately and reconcile them with Finance & Accounts.

· Build rapport with VIP and repeat guests and maintain records of their preferences to personalize future service.

Guest Relations, Coordination & Reporting

· Resolve routine complaints at the desk with courteous service recovery, escalating complex matters to the Duty Manager promptly.

· Coordinate with Housekeeping, Engineering & Facilities, Security and Finance until requests are closed.

· Support apartment handovers, move-ins and tenancy onboarding, and brief new residents on facilities and house rules.

· Maintain accurate shift logs, billing records and daily reports, and conduct a thorough shift handover.

· Manage customer relationships for billing, including timely follow-up and recovery of monthly/quarterly dues in coordination with Finance & Accounts.

What You Bring

· Bachelor’s degree, preferably in Hospitality Management, Hotel Management, Business Administration or a related field.

· Four to Seven years of experience in Front Desk, Concierge, Guest Relations or Front Office roles in hotels, serviced apartments or premium residential properties, including at least one year in a senior or shift-lead capacity.

· Working knowledge of Property Management Systems (Opera, IDS or similar) and MS Office, particularly Excel.

· Experience with cash handling, advance booking payments and guest billing records.

· Strong familiarity with Lahore’s dining, attractions, transport and service providers.

· Excellent communication and interpersonal skills, with professional grooming, discretion and composure under pressure.

· Fluency in English and Urdu; additional languages will be an advantage.

What We’re Looking For

· A proactive and dependable professional with strong leadership skills, sound judgement, attention to detail, and a genuine commitment to resident satisfaction and service excellence.

What You Can Expect

· Meaningful responsibility as the senior guest-facing representative of a premium residential and hospitality brand.

· The opportunity to lead and develop a front desk team and build your supervisory experience.

· Learning and development aligned with role requirements and professional growth.

· A performance-focused environment that values integrity, thoughtful contribution, collaboration and accountability.

Ready to Make Your Mark?

If you combine warm, polished service with the confidence to lead a shift and want your work to make a visible difference, we invite you to apply to enable progress and help build what comes next.

The Avenair is an equal opportunity employer and welcomes applications from all qualified candidates.

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person