CFCS Program Support Associate at The Arc of Butte County in Chico, CA

About The Arc of Butte County:

The Arc of Butte County is a nonprofit founded in 1962, dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) to live, work, and thrive. Through programs including adult day services, respite care, supported employment, and independent living skills training, we champion inclusion, independence, and full participation in society. We're looking for compassionate team members who share our commitment to making a meaningful difference.

About the position:

As a CFCS Program Support Associate, you will provide operational and administrative support to the Client and Family Care Services (CFCS) department by managing employee timekeeping activities and ensuring payroll records are accurate, complete, and compliant. You will review employee shifts, attendance edits, Electronic Visit Verification (EVV) records, and paid leave requests while collaborating with Staff Coordinators, Payroll, Billing, Human Resources, and department leadership.

This position requires strong attention to detail, sound judgment, and the ability to work independently while maintaining consistent communication with internal teams. Your work helps ensure employees are paid accurately and on time while supporting compliance with agency policies and funding requirements.

What You'll Do:

• Review and approve employee time records to ensure accuracy and compliance with agency policies

• Review attendance edits, missed punches, time correction requests, and paid leave requests

• Monitor Electronic Visit Verification (EVV) records and identify missing, incomplete, or inconsistent information

• Return inaccurate submissions for correction and communicate required updates to employees

• Identify timekeeping discrepancies, including overlapping shifts, missed clock-ins, incomplete records, or other payroll exceptions

• Ensure approved time records are complete and payroll-ready before established deadlines

• Maintain accurate documentation of outstanding corrections and follow up as needed

• Support payroll preparation by verifying attendance records before payroll processing

• Assist with internal audits by maintaining organized and compliant attendance documentation

• Serve as a resource for employee questions related to timekeeping and attendance

• Collaborate with Staff Coordinators, Payroll, Billing, Human Resources, and department leadership to resolve timekeeping issues

• Attend required department meetings, trainings, and other on-site activities

• Prepare or assist with reports related to attendance, timekeeping trends, payroll readiness, and compliance metrics

• Maintain confidentiality of employee information and payroll-related records

• Identify opportunities to improve timekeeping accuracy and administrative processes

• Other duties as assigned

What You'll Bring:

• High school diploma or equivalent

• Bilingual proficiency in Spanish

• Strong computer literacy and the ability to quickly learn new electronic systems

• Proficiency with Microsoft Office Suite or Google Workspace, including spreadsheets and email

• Strong organizational and time management skills

• Excellent attention to detail and accuracy

• Ability to analyze information and identify discrepancies

• Strong judgment and problem-solving skills

• Professional written and verbal communication skills

• Ability to manage multiple priorities and meet deadlines

• Ability to work independently while collaborating effectively with internal teams

• Strong customer service and interpersonal skills

• Ability to maintain confidentiality when handling sensitive employee and payroll information

Perks & Benefits: Benefits may vary based on position and eligibility. Available offerings may include:

• Health, dental, and vision insurance

• Company-paid basic life insurance

• 401(k) retirement plan with up to a 3% employer match

• Paid time off, including vacation and paid sick leave

• 11 Paid Holidays plus 1 Floating Holiday

• Paid training and professional development opportunities

• Employee discount at the Arc thrift store

Requirements:

• Must pass a post offer pre-employment background check, non-arduous physical, drug/TB screen

• Ability to travel locally to meet with clients, partners, or attend events, if applicable.

• Ability to work in various environments, including office and community settings.

• Ability to perform essential job duties with or without reasonable accommodation.

• May require occasional lifting (up to 25 lbs), standing, walking, or assisting individuals with mobility needs, if applicable.

• Work environment may include exposure to pet allergens. The Arc maintains a pet-friendly culture, and animals (such as the office cat) may occasionally be present in the workplace. Employees may also encounter pet allergens through donated items or community environments.

Equal Opportunity Employer:
The Arc of Butte County is an equal opportunity employer. We are committed to hiring individuals based on their qualifications and experience, and we welcome applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability, or other protected status.

Acknowledgement
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be added, removed, or modified at any time based on organizational needs.

Employee Name: _______________________________
Employee Signature: ____________________________
Date: ___________________