Associate Product Manager at The Access… · Auckland…

Associate Product Manager

Location: Auckland - Northcroft Street · Hybrid

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About you:

We are seeking a skilled and experienced Associate Product Manager to join our dynamic Unleashed team. The ideal candidate will have a strong background in product management, a deep understanding of Agile methodologies, and the ability to translate complex customer needs into actionable product requirements. As an Associate Product Manager, you will work closely with cross-functional teams to deliver high-quality products that meet business goals and user needs. You’ll have a natural growth mindset and drive to achieve great outcomes for Unleashed customers and the Access business.

Day-to-day, you will:

• Influence and communicate the product vision and strategy, ensuring alignment with business objectives.
• Gather and prioritize requirements from stakeholders, translating them into detailed product backlog items.
• Create, maintain, and prioritize the product backlog, ensuring it is visible, transparent, and understood as requirements and opportunities change.
• Conduct customer/market research, analyze data, and monitor industry trends to inform product decisions and identify opportunities.
• Track and report on product performance using key metrics.
• Participating/leading in sprint planning, grooming, and all ceremonies through the sprint period.
• Collaborate closely with development teams during sprints to clarify requirements and ensure timely delivery of features.
• Communicating the product roadmap, features and bugs to engineering colleagues and wider cross-functional business when required.
• Monitoring progress, reporting delivery progress and escalating risks and challenges.
• Processing and analysing key product data to influence decision making and ensure maximise value is delivered to the target customers.
• Ensure the product meets the highest quality standards and delivers exceptional user experiences.
• Communicate with stakeholders, maintaining open lines of communication and managing expectations.
• Foster a culture of collaboration, innovation, and continuous improvement

Key performance indicators:

• Sprint success rate
• 3 sprints ahead of groomed backlog
• Backlog maintained and prioritised daily
• Reporting and measuring success of consumption and outcomes of features delivered
• Bugs processed daily to support exceptional customer experience
• Leading appropriate ceremonies and processes (Planning, grooming, release ceremonies)
• Creating feature delivery documentation including HLSD, Epics, User Stories, & helpfiles at specified project milestones
• Daily risk review of In Progress development
• Present progress updates of development work on a semi-weekly basis
• Daily review & processing of inbound customer feedback

Your skills and experiences might also include:

• At least 3 years’ experience in SaaS software
• Proficiency in product lifecycle management, from ideation to end-of-life. 3-4 years proven experience working product development processes and frameworks.
• Strong experience with Agile methodologies, particularly Scrum.
• Excellent communication and interpersonal skills to effectively manage and align diverse stakeholders.
• Ability to gather and prioritize requirements from diverse stakeholders.
• Analytical mindset with strong problem-solving abilities and the capacity to interpret data and market trends.
• Basic technical understanding and the ability to effectively collaborate with development teams.
• Proven leadership skills and experience guiding cross-functional teams to successful product deliveries. Can demonstrate leading diverse teams and people to achieve common goals.
• Proficiency with product management tools (e.g., ADO, Aha, Productboard)
• Relevant Product certifications are a plus.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.