Account Manager at The Access Group in Melbourne, Victoria, AU

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 

About you: ****

As an Account Manager in our Recruitment OS Division, you’ll drive team success by supporting existing customers and contributing to revenue growth. You’ll deliver excellent customer experience while managing upsells, cross-sells and annual renewals, maximizing both customer satisfaction and sales opportunities.

Day-to-day, you will: ****

• Proactively engage with customers, understand their challenges or barriers to growth, identify opportunities to upsell and cross sell relevant products to deliver solutions to drive their businesses forward.
• Take ownership of a portfolio of clients, guiding them through their journey with Access Recruitment OS, collaborating closely with Customer Success to nurture and uphold robust relationships and optimize their annual renewal process.
• Be able to discuss/demonstrate the value proposition for each offer, with a sound knowledge of the full range of our Products & Services.
• Hit/exceed sales targets through strong prioritization, pipeline management and accurate forecasting.

Your skills and experiences might also include:

• Previous experience in B2B sales or account management in a SaaS environment
• Experience working within the Recruitment industry
• The ability to work on your own initiative or as part of a wider team.
• Excellent time management skills and an ability to prioritise a demanding workload.
• System Knowledge – CRM (Salesforce preferred); LinkedIn Sales Navigator
• A commitment to self-development and lifelong learning.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.