Learning & Development Instructional… at TFS Financial… · Cleveland

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Job Summary

The Learning & Development Instructional Designer plays a key role in designing and developing engaging learning experiences to support Third Federal Savings & Loan associates. Working on a team, you will apply adult learning principles to design and develop instructor-led, virtual, and eLearning materials that align with the mission of the Learning & Development team at Third Federal. The position will start fully onsite and will transition to a hybrid schedule after training at manager discretion (typically 3 days in office, 2 days remote per week).

Responsibilities

• Design and develop instructor-led, virtual, blended, and eLearning content following the ADDIE model
• Storyboard, script, and create digital learning solutions including videos, job aids, activities, participant guides, and facilitator guides
• Collaborate with subject matter experts and business owners in planning and identifying learning objectives, needs analysis, defining outcomes, analyzing audiences, and gaining the confidence of management by demonstrating professionalism and expertise in a dynamic, changing environment
• Select appropriate instructional methods, define time frames, and prepare training materials in physical and digital formats
• Manage production of courses while adhering to project plans and deadlines
• Conduct quarterly reviews of deliverables for instructional soundness, accuracy, and effectiveness of programs. Provide feedback and suggestions for improvement; contribute to new curriculum and program ideas
• Facilitate instructor-led and virtual instructor-led sessions
• Travel to various company locations for needs analysis, SME consultation, educational needs, and/or meetings as needed (approximately 10% travel)
• Perform additional duties as assigned that support the mission of the Learning & Development team

Requirements

• Minimum of 5 years relevant experience with training analysis, design, development, implementation, and evaluation of e-Learning, instructor-led and blended learning programs
• Familiarity with banking and finance industry
• Learning Management System administration
• Demonstrated experience and proficiency with Articulate suite, Camtasia, and Captivate
• Proven skills in developing and implementing training for company-wide initiatives
• Excellent written and verbal communication skills with ability to translate complex content into clear learning experiences
• Ability to build collaborative relationships and desire to work in a team environment toward shared goals where cross training of peers is encouraged

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $70,000.00 - $90,000.00 annually. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.