Coordinator, Revenue Recovery - TForce… at TForce Freight · Charlotte

Job Title: Coordinator, Revenue Recovery

Job Summary:

The candidate determines the accuracy of a bill of lading and verifies the actual weight, density and freight classifications of shipments. The candidate corrects billing discrepancies to ensure applicable freight charges are calculated and properly invoiced. This position communicates results to the appropriate personnel to prevent future occurrences. The Revenue Recovery Coordinator resolves customer inquiries, audits and supports safety compliance, and provides Balanced Scorecard support.

Job Responsibilities:

• Inspects shipments for proper National Motor Freight Classification (NMFC) descriptions and proper weights.
• Produces electronic Freight Inspection Reports that provide details regarding shipment dimensions, cubes, densities and proper NMFC descriptions, including detailed photographs and documentation.
• Corrects billing in CBIL to ensure applicable freight charges are calculated and properly invoiced and enters all necessary documentation in the Edge system.
• Produces weekly Excel spreadsheets detailing activities.
• Works to prevent future errors through interaction with customers and Sales by providing education in freight descriptions, proper weights and shipping procedures.
• Receives internal and external customer requests to resolve matters on a timely basis.
• Maintains task log to prioritize customer requests and to ensure effective and timely resolution.
• Researches customer requests to determine appropriate resolutions.

Job Requirements: 

• U.S. citizen or otherwise authorized to work in the U.S.
• Employer will not sponsor visas for position
• Must be located in the same geographic location as the job or willing to relocate
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Proficient in Microsoft Office products or equivalent software - Preferred
• Knowledge of dock operations - Preferred