Store Manager - Dial a Bed - Pinelands (Cape… at TFG (The… · Western…

Store Manager - Dial a Bed - Pinelands (Cape Town)

Location: Western Cape, South Africa

Reporting to the Regional Manager, the Store Manager will be responsible for planning and coordinating the operations of the store, overseeing the selling of products to customers and ensuring service excellence is achieved.

• Take direct responsibility for the profitability of the store by ensuring the set targets are met

• Ensure staff are taught correct sales procedure and have a good knowledge of the product

• Maintain a high level of customer service

• Assist customers and provide information

• Ensure complaints from customers are resolved quickly

• Inform staff of new lines and any changes to the prices

• Manage staff rosters

• Coordinate and conduct stock takes

• Keep and analyze records of sales figures and financial transactions, inclusive of filing

• Implement and oversee security procedures

• Manage staff when necessary

• Must have a matric certificate (Grade 12)

• 3 - 5 years’ experience in a furniture retail environment, with experience in a managerial or supervisory role

• Must have successfully proven sales track record no less than 6 months

• Industrial Relations experience

Skills:

• Good communication skills

• Planning, organizational and time management ability

• Good knowledge of Sales Techniques

• Computer literate

• Good Leadership skills

• An excellent leader and business manager

• High flexibility and ability to adapt to different customers and situations

• A high sense of urgency with demonstrated ability to work independently

• High flexibility and ability to adapt to different customers

• An outstanding leadership, interpersonal and communication skills

• Ability to work a flexible schedule to meet the needs of the business

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

• Figure and admin orientated

• Management Experience

• Organized and thorough

• An excellent leader and business manager

• Profit and turnover driven

• Able to manage risk within the store

• Strategic Sales Planning

• Managing the Sales Process

• Customer Value Management

• Excellent MS Office Skills

• Excellent verbal and written skills

• Excellent people’s skills

Behaviours:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Effectively building formal and informal relationship networks inside and outside the organization

• Building strong customer relationships and delivering customer-centric solutions

• Making good and timely decisions that keep the organization moving forward

• Anticipating and adopting innovations in business-building digital and technology applications

• Creating a climate where people are motivated to do their best to help the organization achieve its objectives

• Making good and timely decisions that keep the organization moving forward

• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

• Good verbal/ written communication skills and good organisational skills

• Strong organizational and planning skills

• The ability to multi-task in a fast-paced environment

• The ability to work independently

• The ability to take initiative

• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?