Summer Employee – Inside Sales at Teya · Reykjavík

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. We are looking for a proactive and service-minded summer employee to join Teya’s Inside Sales team. In this role, you will support newly onboarded merchants and help them take the final steps needed to start using our payment solutions. The main objective of the role is to increase the activation rate of newly onboarded merchants, gain a clearer understanding of the common obstacles preventing merchants from transacting, and contribute to improving the overall merchant onboarding and activation experience. Key responsibilities - Proactively contact newly onboarded merchants to support and encourage activation - Guide merchants through the steps required to start accepting payments, including POS terminals and/or eCommerce solutions - Identify and document reasons for inactivity or delays in activation - Provide feedback and insights to improve the overall onboarding and activation process - Collaborate with internal teams to resolve merchant issues and remove activation barriers - Support with other tasks as needed Qualifications - Strong communication skills and a service-minded approach - Proactive, positive and solution-oriented mindset - Strong organizational skills - Strong proficiency in both Icelandic and English - Interest in customer experience, sales, fintech, or business operations is a plus This is an exciting opportunity to get to know Teya’s business, gain insight into the world of payment solutions and fintech, and build valuable experience in communication with businesses and customers. The role is well suited to someone with an interest in service, sales, operations and business-related projects, who wants to gain experience in an international and forward-looking work environment. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.