Care Coordinator (Medical Receptionist/PSR) at Texas… · Austin

“TexPTS truly listens to its employees and also provides us autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting in to, and it’s been the best career move I’ve ever made.” -Jordan Mazick PT, DPT, OCS

• Job Type: Full Time (M-F)
• Salary: $18-$20/HR
• Medical Front Office experience required

How TexPTS and Confluent Health Supports You:

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.

You’ll Achieve Success By:  

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.

• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.

• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.

• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

• High School Diploma or GED required
• Minimum 1 year of experience in a medical office or healthcare setting required
• Basic office, customer service, and computer skills required
• Experience with EMR/EHR systems preferred
• Strong communication, organizational, and multitasking skills
• Knowledge of insurance verification and scheduling preferred
• Ability to maintain patient confidentiality and professionalism at all times

Voted “Best Places to Work” 2023,. 2024, and 2025!  4+ star employer as rated on Glassdoor!

Use the link to see what our team members are saying! https://www.glassdoor.com/Overview/Working-at-Texas-Physical-Therapy-Specialists-EI_IE785278.11,45.htm

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.