Senior Family Advocate at Texas Children's Hospital in Houston, TX

Senior Family Advocate

Location: Houston, TX, United States

We're searching for a Senior Family Advocate, to advocate for the needs of patients and families within the health system by facilitating open communication between families and staff and addressing issues and concerns. In this role, you'll support the Resolution Specialist and department leadership through mentorship of Family Advocates, and assessment and updating of leadership contact data throughout the system..

Think you've got what it takes?

Job Duties & Responsibilities

Communicates with patients and families to proactively identify issues and conducts routine rounds in assigned service area
Provides patient/family support via facilitation of family conferences and takes the lead on complex support issues as directed
Promotes customer satisfaction in assigned service area and ensures families are updated on wait times, delays, and other important information
Provides support to families of patients in serious condition and refers to other hospital services when necessary
Handles patient satisfaction issues and concerns in an effective and expedient manner and responds immediately to issues identified by staff or family members
Works with Resolution Specialist to ensure complaints are properly categorized and submits grievance resolution letters timely
Works with other hospital departments and community resources to provide solutions and maintains knowledge of community resources
Participates in educational programs and reads current literature to maintain and develop knowledge

Skills & Qualifications

Bachelor's Degree required
Bachelor's Degree Clinical Discipline (eg: social work, child life) preferred
3 years' experience in a health care clinical setting required
Training and experience in patient relations, clinical discipline, executive leadership interface savvy, public speaking, and cultural diversity awareness preferred

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.