Front of House (FOH) Manager at Texas Card House in Austin, TX

Description

About Texas Card House

Texas Card House is the premier social club and poker room in Texas. We are dedicated to providing a safe, legal, and upscale environment for poker players of all levels. We operate as a membership-based social club, prioritizing security, transparency, and a superior guest experience. We are not just a card room; we are a community hub where hospitality and gaming intersect.

Role Overview

The Front of House (FOH) Manager is responsible for leading the day-to-day guest experience and front-of-house operations within the club. While the General Manager manages overall club operations, the FOH Manager ensures the overall hospitality experience is seamless, welcoming, and operationally efficient.

Reporting to the General Manager, the FOH Manager oversees all front-facing service operations including food and beverage service, front desk operations, guest relations, cleanliness standards, and floor ambiance. This role partners closely with the General Manager to maintain exceptional service standards and deliver a consistent member experience.

Key Responsibilities

• Lead and supervise FOH team members to ensure food and beverage service is timely, accurate, and minimally disruptive to gameplay.
• Monitor daily hospitality operations to maintain service standards, staff accountability, and guest satisfaction.
• Train and coach FOH staff on hospitality standards specific to a gaming environment, including serving etiquette, player interaction, and minimizing table disruption.
• Support beverage operations by overseeing bartenders and cocktail servers to ensure compliance with TABC regulations and consistency in beverage service.
• Assist with resolving service issues and guest concerns in a professional and timely manner.

Partnership with General Manager

• Serve as the primary FOH liaison between the dining room and kitchen team during daily operations.
• Communicate guest feedback regarding menu items, food quality, and service opportunities to the F&B and management team.
• Support the rollout and execution of menu updates, promotions, and special events by ensuring FOH staff are trained and prepared.
• Coordinate FOH logistics for tournaments, promotions, and member events including staffing, service flow, setup, and breakdown.

Membership & Front Desk Operations

• Oversee Front Desk operations to ensure a professional, welcoming, and efficient check-in experience for members and guests.
• Support front desk staff with escalated guest issues, special requests, and membership-related concerns.
• Build relationships with regular members and VIP guests to foster a high-touch hospitality environment.
• Utilize membership and POS systems to support guest recognition, operational efficiency, and service personalization.

Facility & Ambiance Management

• Actively manage the floor environment by monitoring cleanliness, service flow, lighting, music levels, and overall club ambiance.
• Ensure all public areas including gaming floor, restrooms, dining areas, and common spaces meet cleanliness and presentation standards.
• Coordinate with porter and janitorial staff to maintain a clean and organized facility throughout operating hours.

Team Management

• Create and manage FOH schedules based on business demands, tournaments, and peak operating hours.
• Create or update FOH procedures.
• Assist with FOH inventory controls and operational procedures related to beverage and service operations.
• Ensure accurate POS usage, order entry, tip reporting, and adherence to cash handling procedures.

Job Details

• Job Type: Full-time
• Expected hours: 40-50 hours per week

Benefits

• Competitive Pay
• Medical Insurance
• Dental & Vision Insurance
• Paid Time Off
• Employee Discounts (Gym, Food, Merchandise, and more!)
• Flexible Schedules

Equal Opportunity Employer

Texas Card House is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. 

If you require any accommodations during the application process or while performing any job duties, please inform us so we can ensure equal access.

Requirements

Qualifications

• 3+ years of experience in hospitality, restaurant, casino, private club, or front-of-house management.
• Experience leading hourly service teams in a fast-paced environment.
• Casino or poker experience is preferred but not required.
• Strong guest service and conflict resolution skills.
• Experience working collaboratively with kitchen leadership and cross-functional teams.
• Must hold current TABC and Food Handler’s certifications or have the ability to obtain.

Skill Set

• Strong leadership and team development skills.
• Expertise in guest service recovery and de-escalation.
• Excellent operational organization and floor management abilities.
• Proficiency with POS systems (Toast, Union, etc.) and membership/reservation software.
• Ability to multitask and maintain composure in a high-volume environment.
• Strong interpersonal communication and accountability management skills.

Core Competencies

• The Hospitality Leader: Leads by example and creates a culture centered around exceptional guest service and professionalism.
• The Operator: Understands how to balance service quality, labor efficiency, and operational execution in a fast-paced environment.
• The Problem Solver: Handles guest and employee concerns calmly, professionally, and efficiently.
• The Team Partner: Collaborates effectively with Poker Operations, Culinary, and Club Leadership to ensure a seamless member experience.

Availability

• Primarily on-site role based at assigned location.
• Must be available to work nights, weekends, holidays, and peak tournament/event periods.
• Flexibility to support operations at other club locations as needed.