Require an Assistant General Manager in… at TestHiring · Harare

Key Responsibilities

• Oversee day-to-day operations across all departments — including golf operations, clubhouse, food & beverage, grounds/course maintenance, and member services — to ensure efficiency, quality, and compliance.

• Support the General Manager in strategic planning, organisational performance, and operational execution, deputising in the GM's absence.

• Lead, supervise, and develop departmental teams (including golf course, hospitality, pro shop, and support staff) to achieve operational and service targets.

• Implement and monitor operational policies, SOPs, and performance standards consistent with premier club and golfing industry benchmarks.

• Drive continuous improvement initiatives to enhance productivity, member satisfaction, and service delivery.

• Coordinate cross-functional activities across golf, hospitality, and events to ensure seamless workflow and an exceptional member and guest experience.

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• Manage operational budgets, resource allocation, and cost-control measures across departments.

• Ensure adherence to regulatory, health & safety, and club governance requirements.

• Prepare operational reports, dashboards, and performance updates for the General Manager, House Committee, and Executive Leadership.

• Support organisational projects, change management, and business transformation initiatives, including course/facility improvement programmes.

• Engage confidently with members, committees, and stakeholders to uphold the Club's standards and traditions.

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Requirements

• A Bachelor's Degree in Hospitality Management, Business Administration, Sports/Golf Club Management, Operations Management, or a related field.

• Minimum 7–10 years' experience in Operations / Hospitality Management, ideally within a private members' club, golf club, hotel, or premium leisure environment, with at least 3 years in a managerial role.

• Strong interpersonal skills with the ability to engage confidently and professionally with a discerning and diverse membership base.

• Solid understanding of budgeting, reporting, compliance, and performance management.

• Familiarity with club governance structures (committees, member relations) is an advantage.

• Excellent communication, analytical, and problem-solving abilities.