Events Registrar at Tessitura in Remote

Summary: Tessitura is a nonprofit technology company for arts and cultural organizations, dedicated to helping them thrive. The Events Registrar plays a critical role in managing all aspects of participants’ registration for conferences and events, ensuring a seamless experience from registration launch through post-event reporting. Responsibilities: - Build, test, launch, and manage online registration forms for conferences and events using approved registration platforms - Maintain registration databases, including attendee profiles, session selections, payments, and special accommodations - Monitor registration activity and troubleshoot issues to ensure smooth user experience - Manage registration deadlines, capacity limits, waitlists, substitutions, and cancellations - Monitor the conference registration inbox and respond to attendee inquiries in a timely, accurate, and professional manner - Serve as a primary point of contact for registration-related questions, including payments, confirmations, policies, and logistical details - Draft and send registration-related communications such as confirmations, reminders, updates, and instructional emails - Escalate complex or sensitive inquiries to appropriate internal stakeholders as needed - Prepare materials for on-site check-in, including but not limited to: registration staff pre-conference communication, training materials, attendee lists, and registration desk documentation - Provide in-person and remote, front line troubleshooting during events to resolve attendee issues efficiently and discreetly, ensuring registration data real time updates and accuracy - Ensure accuracy, integrity, and confidentiality of attendee data in compliance with organizational and data privacy standards - Generate registration, attendance, and reconciliation reports for event leadership and finance teams - Support post event data cleanup and evaluation reporting - Partner with event managers, communications & marketing, finance, and other stakeholders to align registration processes with event goals and ensure alignment with company procedures - Assist with testing, refining, and improving registration workflows and tools - Contribute to standard operating procedures and documentation related to registration processes - This role may be required to travel up to 10% of the time, including traveling internationally Required Qualifications: - Organization and time management - Proven ability to prioritize a wide variety of tasks and projects simultaneously, while meeting deadlines - Clear and professional communication - Problem solving and adaptability as part of a team in fast-paced, high-pressure environment - Data accuracy and confidentiality - Customer service mindset with a professional and solutions-oriented approach - Ability to work independently as well as in a team setting - Experience using event registration platforms (e.g., Cvent, Eventbrite, Bizzabo, Swoogo, or similar) - 1–3 years of experience in event registration, conference operations, or event management Preferred Qualifications: - Familiarity with SAAS-based event platforms - Proficiency with project management tools, Microsoft Office Suite, Confluence, and Monday.com a plus - Familiarity with Swoogo registration platform is a plus - Experience supporting large, multi-day conferences - Familiarity with payment processing and basic financial reconciliation - Experience with CRM systems or attendee databases - Strong Excel or reporting skills - Experience working in a remote environment Required Skills: Event registration platforms, Data accuracy, Customer service, Event management, Conference operations, Independent work Benefits: Various medical, dental, and vision plans, Life and AD&D insurance, Disability insurance, Employee assistance programs, 401(k) retirement plan with employer match, Generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, 7-week sabbatical after seven years of service, Recharge week between Christmas and New Year’s