Customer Experience Representative at Tessco LLC in Eden Prairie, MN

Summary: Tessco is a company focused on building a wireless world through innovative technology. They are seeking a Customer Experience Representative who will manage sales order processes, maintain data integrity, and provide support for various administrative tasks. Responsibilities: - Sales order process management includes order entry, internal process flow and communication, and updates on order status changes - Process connectivity of cellular devices and maintain tracking of the activations - General account maintenance including assisting with research on credit issues, sourcing tax certificates, and updating account information - Create spreadsheets to track vital information and sales - Maintains database by entering new and updated account information - Maintains data entry requirements by following data program techniques and procedures - Verifies entered account data by reviewing, correcting, deleting, or re-entering data - Provide occasional administrative support - Assist with special projects that require substantial amounts of data entry - Complying with data integrity and security policies Required Qualifications: - Previous Data Entry work experience - High school diploma: additional computer training or certification will be an asset - Written and verbal communication skills to effectively communicate with team members, supervisors, and other staff - Exceptional knowledge of correct spelling, grammar, and punctuation - Analytical thinking within the data entry and sales process - Organization skills to manage and prioritize multiple tasks efficiently - Critical thinking skills to identify errors, inconsistencies, or discrepancies in the data entered and find effective solutions - Ability to prioritize multiple tasks and adhere to established deadlines - PC and basic networking skills required with strong knowledge of using a CRM/ERP, plus Microsoft Office applications including Outlook, Word, and Excel - Strong Microsoft Excel skills are preferred - Ability to work as part of a team to achieve goals - Maintain a prominent level of integrity, quality work standards and service excellence Required Skills: Data entry, CRM/ERP software, Microsoft Office, Microsoft Outlook, Microsoft Word, Microsoft Excel, Basic networking, Analytical thinking Benefits: Great company culture, 401K with a company match to help you invest in your future, Comprehensive medical, dental, vision, and prescription plans to keep you at your best, Hone your skills or learn new ones with tuition subsidy