Insurance Follow Up Specialist at Terrebonne… · Houma

Day (United States of America) Department: 100 - 822000 TG - Patient Accounting

Position Description:

The Insurance Follow-Up Specialist is responsible for collection activities from all third party, insurance payers and self-pay patients.

Key Responsibilities: • Maintain and update patient records and billing information. • Review and resolve denied or unpaid accounts. • Process adjustments, refunds, and insurance claim refiles. • Communicate with patients, payors, and physician offices regarding account issues. • Set up payment arrangements and coordinate with collection agencies. • Prioritize workload, support team members, and complete tasks accurately and on time. • Protect confidentiality of patient and account information.

Qualifications:

1. High School diploma preferred.
2. 3-5 years office experience, preferably in a healthcare environment.
3. Familiarity with office automation products and healthcare patient accounting systems preferred.
4. Well versed in healthcare collection practices preferred.
5. Familiarity with third-party agency regulations.
6. Good communication and customer service skills.