Floor Supervisor - Housekeeping (Full… at Terranea Resort · Rancho…

 

Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, and House Attendants, ensuring that all procedures are complete to the resort’s standards.  Assist where necessary to ensure optimum service to guests.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Verify room status, report discrepant rooms, prioritize and update status of checkout rooms.
• Ensure that assigned staff has reported to work, document any late or absent associates.
• Coordinate breaks for assigned staff.
• Communicate additions or changes to assignments as they arise throughout the shift.
• Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
• Check Room Attendant’s carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect room cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by House/Public Attendants, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to HOTSOS. Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of associates.
• Document pertinent information in REX and Opera systems.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and/or on-coming supervisor.
• Update all out of order status rooms prior to leaving end of the shift.
• Check PM reports for accuracy and completeness. Complete night counts in accordance with department standards.

Additional Duties & Responsibilities:

• Assist in other areas of Housekeeping as assigned.
• Attend designated meetings.
• Make up cribs, sofa beds and rollaway beds.
• Stock Housekeeping supplies.

• Fluency in English both verbal and non-verbal.
• 2 years’ experience as Room Attendant or Supervisor
• Knowledge of proper cleaning techniques, MIPP requirements and use of equipment.
• Knowledge of proper chemical handling.
• Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Ascertain departmental training needs and provide such training.
  • Direct performance of all staff and follow up with corrections when needed.

Experience, Education, & Licensure:

• High school graduate.
• Fluency in a second language, preferably Spanish.
• Previous guest relations training.
• Ability to input and access information in the property management systems/computers.

Compensation:

Base Pay Start Rate: $27.58/Hr.

 

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!