Customer Service Representative ( $16/hr Remote) at Terminix in Remote

Summary: Terminix, part of the Rentokil family of companies, is a global leader in Pest Control and other services. They are seeking a Customer Service Representative who will be responsible for handling inbound and outbound customer contacts, providing high-quality service, and expanding customer relationships. Responsibilities: - Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts - Offers Home Inspection leads to all customers who qualify - Cultivates and maintains ongoing customer relationships - General knowledge of the organization, products, and/or services - Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations - Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting - Communicates with branch personnel to resolve service and scheduling issues - Initiates outbound customer service calls for various campaigns - Handles incoming calls from technicians to provide support Required Qualifications: - 1-2 years of customer service experience preferred - 1-2 years of phone sales experience preferred - Ability to use a computer - Basic knowledge of Microsoft Word, Excel, and Windows - Ability to type 35 wpm preferred - Good verbal, written, and interpersonal communication skills - Ability to overcome objections and problem-solve - Ability to work in a fast-paced environment - Good problem-solving skills - Ability to work a flexible schedule, including weekends and holidays - Must be dependable and consistently punctual for all scheduled shifts - A private home office/workspace suitable for working remotely during the scheduled shift - Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable - Child / dependent care is necessary during the hours of the scheduled shift - High school diploma or GED Required Skills: Customer Service, Phone Sales, Computer Literacy, Microsoft Word, Microsoft Excel, Windows Operating System, Typing, Dependability, Punctuality Benefits: Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!, Multiple avenues to grow your career, Training and development programs available, Tuition Reimbursement benefits (for FT Colleagues), Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more, 401(k) retirement plan with company-matching contributions, Vacation days & sick days, Company-paid holidays & floating holidays, A company mindset that prioritizes health, safety, and flexibility