CLIENT SERVICES REPRESENTATIVE at Terminix · AEN…

Summary: Terminix is a part of the Rentokil family of companies, a global leader in Pest Control and other services. The Client Services Representative is responsible for responding to customer inquiries, processing service requests, and ensuring effective communication between clients and service centers. Responsibilities: - Answers customer/client requests or inquires concerning services, products and problems/issues that may arise - Utilizes operational system to process service requests promptly - May be tasked to work in one or multiple queues/skill sets over various customer contact channels - Utilizes automated systems to initiate and complete service authorizations and to handle partner requests - Escalates repeated issues or unsatisfactory service concerns to Quality Assurance, Client Service Manager or National Account Executive when appropriate - Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information - May assist in training new employees - May perform other duties as assigned by management Required Qualifications: - High school diploma or equivalent - 1-3 years customer service experience - Written and verbal communication skills - Organizational and project management skills - Ability to multi-task - Skill with Microsoft Office applications - Strong data entry skills - Ability to learn new business unit software programs as needed Preferred Qualifications: - Some college preferred Required Skills: Microsoft Office, Data entry, Project management skills Benefits: Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!, Multiple avenues to grow your career, Training and development programs available, Tuition Reimbursement benefits (for FT Colleagues), Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1, Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more, 401(k) retirement plan with company-matching contributions, Vacation days & sick days, Company-paid holidays & floating holidays, A company mindset that prioritizes health, safety, and flexibility