Patient Service Representative - Surgery at Tenet… · Palm…

Summary: Tenet Healthcare is seeking a Patient Service Representative to join their team. This role involves managing front office processes in a physician practice, including greeting patients, scheduling appointments, and ensuring accurate patient information is collected. Responsibilities: - Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources - Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement - Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner - Greeting patients entering the physician practice - Answering office phones, making appointments, confirming appointments and rescheduling when necessary - Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance - Assists in checking out patients and assists them with referral processing and scheduling process - Collects co-pays and posts charges. Charge entry and patient balance processing - Distributes information to patients regarding office policies, procedures, information about the practice - Explain and enroll patients in the patient portal. Additional responsibilities as needed Required Qualifications: - High school diploma/GED - Must have 1 year of working in a medical office setting Preferred Qualifications: - Completion of medical office assistant program Required Skills: Medical office experience, Patient check-in and check-out, Insurance verification, Appointment scheduling, Charge entry, Patient portal enrollment Benefits: Medical, dental, vision, and life insurance, 401(k) retirement savings plan with employer match, Generous paid time off, Career development and continuing education opportunities, Health savings accounts, healthcare & dependent flexible spending accounts, Employee Assistance program, Employee discount program, Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance